Success Starts Here

Next Generation Support

We are committed to offering support that delights our customers, no matter how big or small they are and no matter what product they are using. As part of our affiliation with Ignite Technologies, a privately held enterprise software company owned by the same ultimate shareholder as Gensym, we are now fully integrated with Ignite Global Support.

For those customers looking to get the most mileage out of their solutions, we recommend Ignite Platinum Support. This level of preventive, personal and “always on” support offers concierge-level service, combined with product support that other companies only offer through more expensive professional services.

Program Overview

See how we’ve created enhanced service packages that enable you to maximize the value you get from your Gensym software.

Maximize Your Savings

Lock into savings with a three or five year support bundle!

Get the Platinum Advantage

Experience our highest level of support. Preventative, Personal, and Always On.