Announcements
Gensym G2 bundle 8.4r2 - scheduled - Gensym G2 product bundle 8.4r2 (planned release: Early June 2009). Gensym G2 bundle 8.4r1 Bundle For Windows - The G2 bundle 8.4r1 installer (Windows only), along with release notes, is available on the Gensym Electronic Software Distribution (ESD) FTP site Gensym Customer Survey - Jan 2009 New Gensym Support Site "Gensym Lifeline"- Gensym has made its new support site available to its customers. New Gensym Temporary License Generator "Instant Temps" - More reliable than Helplink is the new Gensym License Generator, being used externally by a few customers as well by internal Licensing & Order Management Team. Gensym/Versata has taken an initiative to move Gensym Support (Helplink) to a more reliable, efficient and stable platform. We have identified Gensym Lifeline (powered by JIRA) to be the new support system and after extensive testing, we are now making it available for all of our customers. This can be accessed at this location. http://gensym-support.versata.com:8080/ (in order to access Gensym Lifeline securely please use https://gensym-support.versata.com/ instead; please note that you will need to accept a self-signed certificate from Versata the first time you access the secure location Tip: Please bookmark the link above for ease of use. Issue Migration: All issue information from Helplink post 2001 has been moved into the new support website, found under the project "Gensym Historic" in Gensym's Lifeline. This migration was complete as of Mar-31-2009. Issues older than 2001 still continue to reside in Helplink and will be migrated to the new support site at a later date. Helplink Phase-Out: Helplink which has also been a backbone to Temporary License Code generation has been replaced by the new Gensym's Instant Temps (http://instanttemps.gensym.com). Gensym's Instant Temps, upon such generation of a new set of codes, would send the appropriate G2.OK file to your email inbox directly. To ensure timely delivery of such codes, please enter the correct and valid email address and the name of your organization. Important changes to be noted: 1. To submit/file new issues, visit Gensym's Lifeline at http://gensym-support.versata.com/ 2. If you do not have credentials for the new support site (Lifeline) at http://gensym-support.versata.com/, send an email message to
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your full name( First Name, Last Name), email address and the name of your organization. 3. If at any point you experience trouble accessing the new support site (Lifeline) or while generating temporary license codes at Gensym's Instant Temps, kindly send an email to
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it along with the description of the problem. Gensym G2 bundle 8.4r2 - schedule Gensym/Versata is committed to providing regular releases with relevant content to customers. Our goal is to be transparent about our product roadmaps, and to collaborate with each customer in ensuring that our product roadmaps are in line with their business success. Towards this end, we'd like to take this opportunity to invite feature enhancement requests for Gensym G2 product bundle 8.4r2 (planned release: May 2009). We are tracking to finalize the list of enhancements going into 8.4r2 by the 10th of January 2009. Hence, we request each customer to provide a list of enhancements by this date so that we can ensure said enhancement requests are appropriately scheduled. Please provide your enhancement requests either via email or via the Gensym support website. For any questions regarding product release schedules, please send email to
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it Gensym Customer Survey - Jan 2009 Gensym/Versata is happy to announce the Gensym customer survey Jan 2009. This is a very important survey, and you can expect to gain significant value from participating in the survey process. Note that this survey will be used to determine Gensym's OS/platform support strategy going forward; we highly recommend taking this survey so your deployment platform/OS can be recorded as being used by your organization; this will help Gensym with identifying which platforms are no longer deployed on and can be depracated. This survey is also a mechanism for you as an organization to directly and signficantly affect the Gensym product roadmap. You will be able to take the survey by clicking on this link: Gensym Customer Survey - Jan 2009 Announcement: Gensym G2 bundle 8.4r1 We are very happy to announce the availability of G2 8.4R1. This release was made available on the Windows platform on 31 Dec 2008. As of 8.4r1, we now support Windows Vista 32-bit, in addition to our previously supported Windows platforms - Windows XP 32-bit, Windows 2000 and Windows Server 2003 32-bit. It has passed our QA certification suite consisting of module-wise regression tests, functional tests for included changes, smoke-tests for other modules, performance and reliability tests. It is to be noted that the performance and reliability of G2 8.4r1 are on par with that of G2 8.4r0, and that 8.4r1 shows better memory usage reliability when used for long periods of time. The G2 bundle 8.4r1 installer (Windows only), along with release notes, is available on the Gensym Electronic Software Distribution (ESD) FTP site. Please contact
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it for access details. Release notes including a full list of features and changes are attached. | Attachments: Release_Notes - 8.4r1.pdf Press Release: Gensym G2 bundle 8.4r1 AUSTIN, TX – April 01, 2009 - Gensym Corporation (Gensym), a wholly-owned subsidiary of Versata Enterprises, Inc. (Versata), announces the release of the Gensym G2 8.4R1 platform. This release demonstrates Gensym’s continued leadership in the demanding discipline of model-driven real time decision management systems. For more than 20 years, Gensym G2 has been the platform of choice for developing real time solutions to meet the most rigorous demands for stability and performance in the field of manufacturing, communications, government, transportation, aerospace, and finance. Gensym G2 8.4R1 delivers enhanced features, reliability, and performance to Gensym customers. “This Gensym release provides dramatic improvements in memory management, performance, scalability, and developer productivity,” said Patrick Nichols, Gensym General Manager. “This translates directly into lower TCO and greater ROI for our customers.” Benchmark tests of G2 8.4R1 demonstrates doubled system performance and more efficient memory management by 3x. “The core G2 product suite is now more scalable, supporting enterprise-scale databases and even larger, more complex scripts,” said Charlie Wiemann, Gensym Account Director. “Gensym G2 now provides support for up to 2 million characters in the string data type and includes a new Unicode ODBC database bridge to provide full internationalization support. This release represents a significant leap forward with enhancements in every major system module.” G2 8.4R1 also includes enhanced G2 user interface elements, improved modelling capabilities in SymCure and streamlined event definition in Integrity to improve developer efficiency. Gensym continues to leverage direct customer involvement to deliver Product release contents driven by Gensym’s Customer Success Program and interactive Product Road Map process. These programs ensure rapid product evolution to provide tangible benefits to Gensym customers. “The Customer Success Program provides a forum for Gensym customers to define personalized success metrics and measure performance against these metrics to track Gensym’s contribution to their business goals,” said Patrick Nichols, Gensym General Manager. “This program provides customers with direct access to Gensym executives and measures results with a simple pass / fail grade to ensure alignment with customer goals.” “The Customer Success Program and Product Road Map process differentiate us from our competitors by ensuring a close partnership with our customers” said Patrick Nichols. Consistent with Gensym’s philosophy of continuous improvement at a rapid pace, the next G2 release is scheduled for early June 2009 (8.4r2). | 
